Customer Success Stories

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International Broadcasting Center Customer Saved 35% Over AT&T

Customer Success Stories, Improved Call Quality, Reduced Cost

Challenges: A customer who is one of the oldest and largest broadcasting companies in the Asia Pacific region had the following challenges: Low-Cost Calling Card for Resale: The low-cost calling card for retailers to resale calls to the Philippines requires low-cost toll-free (TF) routes with a first dial connection that was user-friendly. Domestic TF: They …

International Broadcasting Center Customer Saved 35% Over AT&T Read More »

Computer Center

C-Level Account Management & Customer Service as a Competitive Advantage Improves 500+ Seat Contact Center’s Profitability

Customer Success Stories, Improved Call Quality, Reduced Cost

Challenges: This 500+ seat contact center customer specialized in debt collection, medical notification, and political polling and had two Tier 1 and three Tier 2 carriers in routing. Approximately 90% is predictive dialing using a combination of Dialogic TDM and next generation VoIP systems. They started experiencing deteriorating call quality, failing calls to certain regions, …

C-Level Account Management & Customer Service as a Competitive Advantage Improves 500+ Seat Contact Center’s Profitability Read More »