Customer Success Stories

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Collaboration with a Rural CLEC to Improve Call Quality, Regulatory Compliance, and Profitability

Challenge: A CLEC operating from, and providing service in, multiple rural markets faced the following challenges: Budget cuts Declining revenue from traditionally stable CABS billing and reciprocal compensation Team reductions The need to upgrade switch infrastructure Recent local and federal rural call completion requirements As a result of multiple mergers and acquisitions, the company’s network …

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Improved Call Quality and Reduced Cost for Healthcare Contact Center

Challenges: This regional wireless carrier services one of the U.S.’s largest state’s mobile phone markets with expectations to connect all calls made on their platform regardless of the destination. Their existing long distance service was rated “fair”, however, there were a substantial number of trouble tickets due to call quality and completion issues. They were …

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International Broadcasting Center Customer Saved 35% Over AT&T

Challenges: A customer who is one of the oldest and largest broadcasting companies in the Asia Pacific region had the following challenges: Low-Cost Calling Card for Resale: The low-cost calling card for retailers to resale calls to the Philippines requires low-cost toll-free (TF) routes with a first dial connection that was user-friendly. Domestic TF: They …

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Computer Center

C-Level Account Management & Customer Service as a Competitive Advantage Improves 500+ Seat Contact Center’s Profitability

Challenges: This 500+ seat contact center customer specialized in debt collection, medical notification, and political polling and had two Tier 1 and three Tier 2 carriers in routing. Approximately 90% is predictive dialing using a combination of Dialogic TDM and next generation VoIP systems. They started experiencing deteriorating call quality, failing calls to certain regions, …

C-Level Account Management & Customer Service as a Competitive Advantage Improves 500+ Seat Contact Center’s Profitability Read More »