Challenge:

A CLEC operating from, and providing service in, multiple rural markets faced the following challenges:

  • Budget cuts
  • Declining revenue from traditionally stable CABS billing and reciprocal compensation
  • Team reductions
  • The need to upgrade switch infrastructure
  • Recent local and federal rural call completion requirements

As a result of multiple mergers and acquisitions, the company’s network contained various switches, such as Metaswitches, DMS-250s and 5ESS hardware, with limited least cost routing functionality. There were both TDM and SIP interconnections to multiple carriers with varying degrees of efficiency and quality.

Solutions:

Televergence’s CTO and technical team have extensive experience working with divergent switches, including regional and national networks. Televergence acted as a neutral third party during the due diligence process and subsequently designed a project plan to consolidate the network into a homogeneous environment.

Results:

The Company now maintains a redundant voice switch facility, utilizing state-of-the-art systems that enable their dedicated staff to route and monitor traffic from a central network operating center (NOC) facility.

The Company has successfully consolidated vendors, and negotiated significantly lower rates, without the need for volume and/or term commitments. Excellent call quality has been maintained and they continue to be in compliance with the FCC Rural Call Completion Order.