Challenges:

This regional wireless carrier services one of the U.S.’s largest state’s mobile phone markets with expectations to connect all calls made on their platform regardless of the destination. Their existing long distance service was rated “fair”, however, there were a substantial number of trouble tickets due to call quality and completion issues. They were also interested in reducing costs. Located in a rural area of a large mid-U.S.state, their options for a carrier with TDM/non-IP connection were limited.

Solutions:

A visit to their rural location resulted in the delivery of a winning proposal that reduced their costs by 35%. After reviewing the traffic details and discussing a TDM private line connection between the customer and the long distance carrier, all needs were met, including a TDM connection from their network into the Televergence network. Reduced costs, coupled with all calls connecting, minimal trouble tickets, and detailed reporting has made this customer very happy.