Challenges:

A customer who is one of the oldest and largest broadcasting companies in the Asia Pacific region had the following challenges:

Low-Cost Calling Card for Resale: The low-cost calling card for retailers to resale calls to the Philippines requires low-cost toll-free (TF) routes with a first dial connection that was user-friendly.

Domestic TF: They operate a large contact center in the Philippines that supports many offerings and requires quality, low cost routes for calls originating in the U.S. or Canada and route to the contact center on DS-3 connections to Manilla; and the ability to route U.S. and Canada-originating TF calls onto the L.A.-based platform for routing to the Worldwide Customer Service Contact Center in Manilla.

International Long Distance(ILD): They needed to replace a poorly performing international carrier with quality, low-cost outbound LD routes; an opportunity Televergence initially declined.

Colocation: Their L.A. colocation was moving to a different facility, including critical connectivity that supports their worldwide communications and feeds U.S.-created television content. Television broadcast connectivity from the Philippines to U.S. customers also traverse this network.

Solutions:

Low-Cost Calling Card for Resale: Although the Customer initially chose a combination of AT&T and Televergence for U.S. TF access, ultimately, Televergence became the carrier of choice based on quality and cost.

Domestic TF: Televergence provides (8) T-1 cross-connects in L.A. to the customer’s cage in the same colocation to support their TF traffic. Our domestic TF service provides access to their L.A.-based platform and backhauls calls to the Philippines via their private DS-3 network. We began routing 30+ TFNs with a disaster recovery plan at no additional charge. All TF numbers on our network have been completed with no trouble tickets.

International Long Distance (ILD): We leveraged long-term relationships with AT&T and other carriers to secure cost-competitive quality routes and became the carrier of choice.

Colocation: Our CTO was closely involved in the consolidation and migration plan design and implementation, oversaw much of the coordination and bundling of services between the two colocation facilities, and helped move the circuits and migrating/bundling traffic at a fraction of the cost if the colocation facility carrier had completed the project.

Results:

Throughout this 15+ year Value-Added-Partnership, Televergence has been able to reliably discover and deliver custom and affordable solutions that exceed Customer expectations at a 35% savings over AT&T’s prices.