Overview: Televergence was possibly the only Toll-Free and Long Distance provider who provided C-Level account management pre- and post-sale. A visit
Televergence Collaborated with a Rural CLEC to Improve Call Quality, Regulatory Compliance and Profitability
Background: A CLEC operating from, and providing service in, multiple rural markets was faced with the following: Budget cuts Declining
Televergence Improves Call Quality and Reduces Cost for Healthcare Contact Center
Overview: Televergence was possibly the only toll-free and long distance carrier who provided C-Level account management pre- and post-sale. A visit
Televergence Saves 10+ Year International Broadcasting Center Customer 35% Over AT&T
Background: This Customer is one of the oldest and largest broadcasting companies in the Asia Pacific region and was introduced to Televergence in
Televergence Saves Insights Association (Formerly The Market Research Association) Contact Center Co-Member 55% on Long Distance & Toll Free and Improves Call Quality
Overview: “Somewhat satisfied” with their current Tier 1 carrier, this prospective customer was NOT actively shopping but did have occasional voice
Televergence’s C-Level Account Management & Customer Service as a Competitive Advantage Improves 500+ Seat Contact Centers Profitability
Overview: As this large contact center customer’s profit and call ratios continued to decline, they addressed the difficult to diagnose issues they