Challenges: An independent wireless provider located in a rural area of a large mid-U.S.state had limited options for a provider with TDM/non-IP
Collaboration with a Rural CLEC to Improve Call Quality, Regulatory Compliance, and Profitability
Challenge: A CLEC operating from, and providing service in, multiple rural markets faced the following challenges: Budget cuts Declining
Improved Call Quality and Reduced Cost for Healthcare Contact Center
Challenges: This regional wireless carrier services one of the U.S.’s largest state’s mobile phone markets with expectations to connect all calls
International Broadcasting Center Customer Saved 35% Over AT&T
Challenges: A customer who is one of the oldest and largest broadcasting companies in the Asia Pacific region had the following
Televergence Saves Insights Association Contact Center Co-Member 30%+ on Long Distance and Toll-Free Service
Challenge: This customer is a market research company located in middle America, conducting research in B2B, consumer, healthcare, and agricultural
C-Level Account Management & Customer Service as a Competitive Advantage Improves 500+ Seat Contact Center’s Profitability
Challenges: This 500+ seat contact center customer specialized in debt collection, medical notification, and political polling and had two Tier 1