We have been providing voice services to contact centers, small to medium-sized businesses (SMBs) and enterprise customers for over 35 years. Purchasing power with Tier 1 carriers allows us to pass on a substantial savings over AT&T, Verizon & Lumen.
With approximately 70% of revenue derived from contact centers and the servicing of more than 4.7M (9%) of U.S. toll free numbers, our expertise in these niches is unsurpassed. Our relationship with numerous Contact Center as a Service (CCaaS) partners provides customers with access to the highest performing, lowest cost platforms that best suits their specific needs.
The Televergence Cloud Phone System is ideal for SMBs and enterprise customers who employ remote workers and are focused on improving their return on investment (ROI). Unlike our competitors, we allow the customer to pick the number of seats they need, not buying a block of seats whether they need them or not, thus saving them money. The system is priced to save customers an average of 30% over the leading market competitors.
The direct inward dialing (DID) number scrubbing service is a unique and hard-to-find value-add for existing customers that is designed specifically to maximize call completion rates.
All services are supported by a superior quality, U.S.-based, 24 x 7 x 365 Network Operations Center, providing premium call quality and an uptime of 99.999% during the most recent 5 years.
Our customer centric philosophy and unparalleled customer service program includes dedicated account management and support teams. Unlike every competitor we are aware of, this team’s members respond immediately to customer inquiries. Incoming customer support calls are answered by a highly trained team member within a few rings, saving our customers the annoyance of pushing dozens of extension buttons for minutes on end. Customer retention is a key performance indicator for our team, with 57% of our revenue derived from customers we’ve been servicing for over 12 years.
We offer up to a 10,000 minute complimentary, no risk, try-before-you-buy program that allows our network to be tested while maintaining service with existing carrier(s). Testing is an uncomplicated process that occurs with the exchange of IP addresses.
Televergence is a WBENC, WOSB and State of TN DBE certified diverse supplier.
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