We have been providing voice services to contact centers, small to medium-sized businesses (SMBs) and enterprise customers for over 35 years. Purchasing power with Tier 1 carriers allows us to pass on a substantial savings over AT&T, Verizon & Lumen.
Our customer centric philosophy and unparalleled customer service program includes dedicated account management and support teams. Unlike every competitor we are aware of, this team’s members respond immediately to customer inquiries. Incoming customer support calls are answered by a highly trained team member within a few rings, saving our customers the annoyance of pushing dozens of extension buttons for minutes on end. Customer retention is a key performance indicator for our team, with 57% of our revenue derived from customers we’ve been servicing for over 12 years.
70% of 2025 revenue was derived from contact centers and the servicing of 7.2M (15%) of U.S. toll free numbers.76% of 2025 revenue was derived from businesses who have been a customer for an average of 15.5 years. This industry leading customer retention accomplishment is due largely to a customer centric culture. Our unparalleled service program includes dedicated account management and support teams. Unlike every competitor we are aware of, our team responds immediately to customer inquiries. Incoming calls are answered by a highly trained team member within a few rings, saving our customers the annoyance of pushing dozens of extension buttons for minutes on end.
The direct inward dialing (DID) number scrubbing service is a unique and hard-to-find value-add for existing customers that is designed specifically to maximize call completion rates.
All services are supported by a superior quality, U.S.-based, 24 x 7 x 365 Network Operations Center, providing premium call quality and an uptime of 99.999% during the most recent 10 years.
Our 10,000 minute complimentary, no risk, try-before-you-buy program allows our network to be tested while maintaining service with existing carrier(s). Testing is efficient via the exchange of IP addresses.
Televergence is a WBENC, WOSB and State of TN DBE certified diverse supplier.
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