We have been servicing contact centers and other high volume user customers, small to medium-sized businesses (SMBs) and enterprise customers for over 33 years. Significant purchasing power with the Tier 1 carriers allows us to pass on an average of 30% savings over AT&T and Verizon in toll free and long distance pricing. The company boasts an exemplary regulatory history.
With approximately 70% of revenue derived from contact centers and the servicing of more than 4.7M (9%) of U.S. toll free numbers, our expertise in these niches is unsurpassed. Our relationship with numerous Contact Center as a Service (CCaaS) partners provides customers with access to the highest performing, lowest cost platforms that best suits their specific needs.
The Televergence Cloud Phone System is ideal for SMBs and enterprise customers who employ remote workers and are focused on improving their return on investment (ROI). Unlike our competitors, we allow the customer to pick the number of seats they need, not buying a block of seats whether they need them or not, thus saving them money. The system is priced to save customers an average of 30% over the leading market competitors.
The direct inward dialing (DID) number scrubbing service is a unique and hard-to-find value-add for existing customers that is designed specifically to maximize call completion rates.
All services are supported by a superior quality, U.S.-based, 24 x 7 x 365 Network Operations Center, providing premium call quality and an uptime of 99.999% during the most recent 5 years.
Our customer centric philosophy and unparalleled customer service program includes dedicated account management and support teams. Unlike every competitor we are aware of, this team’s members respond immediately to customer inquiries. Incoming customer support calls are answered by a highly trained team member within a few rings, saving our customers the annoyance of pushing dozens of extension buttons for minutes on end. Customer retention is a key performance indicator for our team, with 57% of our revenue derived from customers we’ve been servicing for over 12 years.
We offer up to a 10,000 minute complimentary, no risk, try-before-you-buy program that allows our network to be tested while maintaining service with existing carrier(s). Testing is an uncomplicated process that occurs with the exchange of IP addresses.
Televergence is a WBENC, WOSB and State of TN DBE certified diverse supplier.
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"Throughout multiple years of expansion and technology upgrades, Televergence has demonstrated an expert level of competence in toll free, including RespOrg services and high availability."
"Televergence has been our wireless company’s carrier for long distance, toll free and international for over 10 years. We recently turned up SIP trunking and they have been extremely helpful on initial network planning and troubleshooting issues."
I would strongly recommend Televergence to anyone interested in the services that they offer. You won’t be disappointed.
"My experience with Televergence is par excellence. Their technical expertise is second to none."
"My overall experience with the Televergence team has been a
10 out of 10!"
"We consider the professionals at Televergence to be an integral part of our team and our success."
"As a Televergence long distance and toll free customer unhappy with [a market-leading competitor’s] cloud PBX service due to poor customer service, audio conferencing and inconsistent performance, Televergence onboarded a 65+ cloud PBX system within 30 days and continues to be a highest quality, lowest cost partner."
"As the CIO of a voice compliance service for contact centers unhappy with [a market leading competitor], I solicited a referral from a personal friend. We were operational with Televergence for long distance, toll free and their cloud PBX service at substantial savings within days. They are now our carrier-of-choice."
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