We have been providing voice services to contact centers, small to medium-sized businesses (SMBs) and enterprise customers for over 35 years. Purchasing power with Tier 1 carriers allows us to pass on a substantial savings over AT&T, Verizon & Lumen.
Deborah Ward
Founder - Owner - CEO
dward@televergence.com
+1.213.943.2011
Deborah (Deb) Ward leads Televergence’s nationwide operations and oversees the ongoing expansion efforts into emerging markets. As an executive and thought leader promoting diversity initiatives, she is responsible for the company’s 35+ year legacy of unparalleled customer service, integrity, and transparency in the telecommunications world. The success of Televergence and its team is supported by an average customer retention rate that exceeds 15 years.
Early in Deb’s career she saw an opportunity she just couldn’t pass up when the AT&T monopoly was disbanded. She was one of the very first women to start a telecommunications company. Faced with extreme trials and with pure grit, Deb’s determination pushed through head on earning her the right to be a fierce competitor in a heavily male dominated industry.
A career long mission of Deb’s and one of the company’s core values is an allegiance to women in business and technology. She continues to apply her personal philosophy of “Paying It Forward” by dedicating substantial time and financial resources to various telecom-related, nonprofit and women focused organizations. She was the first Chairwoman of the Board of Directors of INCOMPAS for 5+ years (the industry’s largest lobbying association, formerly known as Comptel); Nashville Titan 100 Board Member, NAWBO National Circle Member, Board Member of Women’s Business Enterprise Council South (WBE South), WBENC South Forum Domestic Team Member, WBENC South Advisory Ad Hoc Committee, Enterprising Women Advisory Board Member & Mentor, Entrepreneurs of Purpose (EOP) Member, serves on the National Small Business Leadership Council, Women Business Collaborative Corporate Sponsor and Past President of the Nashville National Association of Women Business Owners.
What does an inspirational trailblazer like Deb do during her free time? As a result of the Covid pandemic and extensive market research, she founded UV BIOCLEAN to provide clean, germ free, safe air where we work, live and play.
Ira Globerson
VP of ENT & Govt. Sales
igloberson@televergence.com
+1.213.943.2023
Ira Globerson is a telecommunications executive with more than 40 years of industry experience, helping enterprise organizations, government agencies, contact centers, nonprofits, market research firms, and other high-volume communications users optimize their voice networks while reducing costs and improving operational performance.
As Vice President of Enterprise & Government Sales at Televergence, Ira works closely with customers and channel partners to develop customized inbound communications solutions, with a primary focus on Inbound Toll-Free Services and Inbound DID solutions. His consultative approach emphasizes understanding each organization's unique requirements and delivering reliable, scalable solutions backed by exceptional customer support.
Beyond his professional responsibilities, Ira actively participates in Televergence's Giving Back community initiatives and enjoys supporting charitable organizations whenever possible.
Krisney Flory
Director of Business Dev
kflory@televergence.com
+1.213.943.2043
Krisney joined Televergence in 2013 at an entry level position. Due to her dedication, drive and impeccable work ethic, Krisney’s role has continued to evolve and is now integral to daily operations. In her current role, she is responsible for building relationships and providing strategic direction for growth and success, focusing on relationships both internally with sales and marketing teams, as well as externally with vendors, distributors and customers.
Krisney assists with business plans and budgets, meeting coordination and communication between management and clients throughout the business implementation and execution stages. Her responsibilities also include customer engagement, sales and developmental training, marketing collateral, branding and social media. Krisney attends several trade shows, promoting the Televergence brand as well as adding valued input to company strategy.
Faith and family are big parts of Krisney’s life. When she's not hard at work or traveling the world on mission trips, she's at her favorite place – home on the river with her two beautiful children and supportive husband.
Octaviano "Ted" Zavala
VP of Operations
ozavala@televergence.com
+1.213.943.2070
Ted joined Televergence in 2004 and quickly developed into a leader within the operations team. After serving as the network operations supervisor and then manager, Ted was appointed to vice president of network operations. In this role, he oversees customer service, provisioning teams and repair teams responsible for all service installations, resolutions, preventative maintenance and outage restoration efforts for the company’s telecommunications infrastructure.
With more than three decades on the cutting-edge of the telecommunications industry, Ted has extensive experience delivering telecom products and services.
When he’s not working, Ted enjoys home improvement projects, carpentry work and spending time with his family and friends. As a family, they love Disneyland and can often be found exploring the parks.
Elias Magana
Network PROV Manager
emagana@televergence.com
+1.213.943.2072
Elias joined the Televergence team in 2006 as NOC Tech 1, a role in which he reviewed and escalated trouble tickets. For more than a decade, Elias has overseen the conversion of incoming vendor rate sheets into the proper format for uploading into varied switch systems. In this current role, Elias is responsible for customer service inquiries, troubleshooting and problem resolution. As the primary point of contact for managing the customer interop process for VOIP provisioning, Elias handles toll-free orders and manages inbound and outbound number porting through the Somos ROC.
Elias lives and works by his self-engrained philosophy, “Anyone can look at the obvious and spin their wheels. I prefer to start from the bottom and work my way up, researching all possibilities to provide an excellent and lasting resolution to any issue or trouble ticket that is presented.”
In his free time, Elias enjoys drawing, but his absolute favorite past-time is online gaming. He also recently discovered his passion for custom website design. When he’s away from the office, you may find Elias at the nearest comic convention with friends and family.