Challenge:

A telephone answering service customer, who utilized a 100% TDM network, possessed no technical expertise in VoIP enabled connectivity and requested Televergence’s assistance with the TDM to VoIP enabled conversion of their services.

Solutions:

Within 72 hours of receiving the customer’s request for assistance with the conversion, Televergence had configured and shipped the equipment, VoIP enabled test calls were successfully being placed by the customer on Televergence’s network and the customer was sending all live production traffic to Televergence via VoIP enabled connectivity.

While maintaining quality, and in addition to providing more available port capacity, this conversion resulted in substantial monthly savings that exceeded $2500.