Challenge:

A telephone answering service customer, who utilized a 100% TDM network, possessed no technical expertise in VoIP enabled connectivity and requested Televergence’s assistance with the TDM to VoIP enabled conversion of their services.

Solutions:

Within 72 hours of receiving the customer’s request for assistance with the conversion, Televergence had configured and shipped the equipment, VoIP enabled test calls were successfully being placed by the customer on Televergence’s network and the customer was sending all live production traffic to Televergence via VoIP enabled connectivity.

While maintaining quality, and in addition to providing more available port capacity, this conversion resulted in substantial monthly savings that exceeded $2500.

 

ABOUT TELEVERGENCE

For over 32 years, Televergence has been saving customers an average of 30% over AT&T and Verizon on toll free and long distance services for contact centers and other high volume users.  The Televergence Cloud Phone System  is ideal for SMBs and enterprise customers with remote workers and priced to save them an average of 30% over the market leading competitors. Our Customer Commitment is supported by C-Level Account Management, unparalleled technical expertise and customer service, the highest quality, U.S.-based, 24 x 7 x 365 Network Operations Center, and Televergence’s industry-leading customer retention statistics.  Televergence is a WOSB and WBENC certified diverse supplier. 

To learn more  Click here  and schedule a 5-minute call.

www.televergence.com

1-800-286-1700