Throughout 2023, WBENC is recognizing and celebrating WBEs who have demonstrated remarkable resilience and capacity to reinvent themselves. The 2023 WBE Stars are being honored for perseverance and excellence through reinvention and innovation, despite the unprecedented challenges of recent years. Meet Deborah Ward, Founder and CEO of Televergence Solutions—a nationwide VOIP Telecommunications company that, …
This healthcare and pharma-focused toll-free and outbound long-distance contact center customer selected Televergence to oversee this critical migration based upon a long-term, valuable relationship. Since the beginning of this relationship in 2016, the Televergence management team has consistently and reliably put effort into understanding and satisfying this customer’s unique needs and very competitive pricing …
Televergence Oversees a Critical Contact Center as a Service (CCaaS) Migration Read More »
In an effort to eliminate unlawful text messages, the FCC has published a draft order on rules that includes the following provisions: Close the lead generator loophole by requiring one-to-one consent Texters and callers must obtain a consumer’s prior express written consent from a single seller at a time, i.e., one-to-one consent. Consent must …
Federal Communications Commission (FCC) Publishes Draft New Rules for Robotexting Read More »
This Televergence communication services customer uses multiple service providers to ensure that the large volume of traffic that their customers route is well-serviced at competitive rates. Televergence initially won a portion of this customer’s voice services in mid-2021 based on very competitive rates and our unparalleled technical support and customer service. Traffic volumes, while …
The DO NOT CALL Act has been introduced in the House of Representatives to create stricter penalties for illegal robocalls, including time in prison. This legislation, Deter Obnoxious, Nefarious, and Outrageous Telephone Calls Act of 2023, was originally introduced in the previous term and is now reintroduced. If passed, the law would increase penalties for …
The Federal Communications Commission (FCC) announced on June 15th, 2023, a slight increase in the proposed Universal Service Fund (USF) contribution factor for the third quarter of 2023 to 29.2% from the previous quarter’s 29%. Reforms to the USF contribution system are expected to take significant time to materialize, so the industry should anticipate …
As the owner, founder, and CEO of Televergence, I’d like to share with you the history of our brand. I began my telecom career in the eighties with the breakup of the Bell Telephone dynasty. More than 33 years ago, I started Televergence and became the 1st female CEO of a telecom carrier in …
For over 33 years, Televergence has been saving customers an average of 30% over AT&T and Verizon on toll free and long-distance services for contact centers and other high-volume users. The Televergence Cloud Phone System is ideal for SMBs and enterprise customers with remote workers and is priced to save them an average of 30% …
