This Televergence toll free and contact center customer was using the market-leading competitor for their administrative telephone and conferencing services. Their 90+ users experienced multiple issues and consequently, voiced numerous complaints related to the platform. A primary issue included phones randomly re-registering on the network, causing them to be inoperative for several minutes, in addition to the dropping of calls. Additionally, the conference call bridge had inconsistent quality and limits on the number of conference call attendees.
As a longtime Televergence toll free and contact center customer deeply familiar with the unparalleled technical expertise and customer service, the client requested assistance to replace their existing platform with the Televergence Cloud Telephone System. In less than two weeks, all phones and extensions were migrated to the Televergence network and all telephone numbers were ported over to the Televergence Cloud Phone Service with no issues. They no longer experienced phones randomly re-registering on the network and were able to add in user-friendly softphones and mobility services for users who preferred these over a traditional desk phone. Additionally, their company-wide conference calls over the Televergence Cloud Phone Service conferencing bridge were problem-free.
In addition to becoming an extremely happy Televergence Cloud Service Customer, their savings exceeded 30%.
For over 32 years, Televergence has been saving customers an average of 30% over AT&T and Verizon on toll free and long distance services for contact centers and other high volume users. The Televergence Cloud Phone System is ideal for SMBs and enterprise customers with remote workers and priced to save them an average of 30% over the market leading competitors. Our Customer Commitment is supported by C-Level Account Management, unparalleled technical expertise and customer service, the highest quality, U.S.-based, 24 x 7 x 365 Network Operations Center, and Televergence’s industry-leading customer retention statistics. Televergence is a WOSB and WBENC certified diverse supplier.
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