Telework has surged in recent years, with about 26 million Americans, or about 16 percent of the total workforce–now working remotely at least part of the time. This figure has risen sharply over the last few weeks. However, it is a trend that has been steadily increasing for years, especially between 2005 and 2015, when […]
Considering Telework in Your Contact Center? Read More »
Let’s face it–isolation can be very lonely. At this point, most people who are stuck at home due to lock downs will take any opportunity they can to have a conversation–and it doesn’t matter who is on the other end of the line. “People are dealing with anxiety, and they haven’t seen their family and
Lonely Consumers are Primed for Engagement Read More »
In these uncertain times, there’s no room for any nonsense. As an agent, you need access to providers that can support—and sustain—business growth. Your livelihood depends on it. Here at Televergence, we understand what you’re going through in this challenging market. And we’re here to help, as an agent-centric provider of toll-free, contact center, and
Televergence Has Your Back Read More »
Robocalling remains a major issue here in the U.S. Aside from being annoying, it’s also causing serious consumer harm. For example, more and more customers are choosing to screen calls out of fear they may be coming from scammers. Last year, just 47 percent of incoming calls were answered, which is a 5 percent decrease
TRACED Act Promises to Curb Robocalling Read More »
