A customer who specializes in interactive voice responses and web-based surveys requested an immediate transition of more than 20,000 toll-free numbers to Televergence’s RespOrg. These toll-free numbers were of high importance and required a guaranteed reliance due to the services the customer provides for a government agency.
The toll-free numbers were pre-configured to route to the customer’s existing VoIP platform. Extensive testing was completed with no issues. The numbers were migrated to Televergence within days of the customer’s request. All traffic has been successfully supported for over 3 years. Since the initial project was completed, the customer has added more capacity to the Televergence network, rapidly growing in the industry alongside Televergence.