Televergence is a 30+ year, nationwide telecommunications carrier who provides premium, all calls connect Inbound Toll Free and Outbound Long Distance Service to companies with high call volumes and/or in house contact centers. Our average length of customer exceeds 15 years.
Guided by its founder and CEO, Deb Ward, Televergence has a legacy of deep experience in the channel and telecommunications industry and an unparalleled customer service account retention record with the average customer relationship exceeding 15 years or longer. Deb serves on the Executive Committee and Chair of the Membership Committee for INCOMPAS (formerly known as Comptel) and is on the board of advisors for the Alliance of Channel Women.
CTO, David Deutsch, has extensive technical expertise in the contact center telecommunications space and manages the Company’s fully staffed, U.S. based Network Operating Center (NOC). He leads a technical team with expertise with most legacy and next-gen platforms; including Acculabs, Asterisk, Avaya, Brooktrout, Dialogic, Nobel Systems, Nortel, Survox and Voxco (to name a few). The company maintains an on-premise TDM to VoIP conversion program for systems not yet SIP enabled.
As a telecom executive for over 30 years, Ira works closely with key customers and agent partners on enhanced services, cost reductions and ROI achievement on their voice services. Focusing on Inbound Toll-Free and Outbound Long Distance for contact centers, nonprofits, market research firms, public opinion campaigns and other large users, Ira’s “service as a competitive advantage” philosophy enhances customer and agent partner relationships.
He actively participates in the Insights Association, AAPOR and various non-profit events as part of Televergence’s “Giving Back” program. If he’s not at his desk hard at work, you just might find Ira on the nearest golf course enjoying around.
Krisney joined Televergence in 2013 at an entry level position. Due to her dedication, drive and impeccable work ethic, Krisney’s role has continued to evolve and is now integral to daily operations. In her current role, she is responsible for building relationships and providing strategic direction for growth and success, focusing on relationships both internally with sales and marketing teams, as well as externally with vendors, distributors and customers.
Krisney assists with business plans and budgets, meeting coordination and communication between management and clients throughout the business implementation and execution stages. Her responsibilities also include customer engagement, sales and developmental training, marketing collateral, branding and social media. Krisney attends several trade shows, promoting the Televergence brand as well as adding valued input to company strategy.
Faith and family are big parts of Krisney’s life. When she's not hard at work or traveling the world on mission trips, she's at her favorite place – home on the river with her two beautiful children and supportive husband.
Ted joined Televergence in 2004 and quickly developed into a leader within the operations team. After serving as the network operations supervisor and then manager, Ted was appointed to vice president of network operations. In this role, he oversees customer service, provisioning teams and repair teams responsible for all service installations, resolutions, preventative maintenance and outage restoration efforts for the company’s telecommunications infrastructure.
With more than two decades on the cutting-edge of the telecommunications industry, Ted has extensive experience delivering telecom products and services. He was also instrumental in helping many wholesale and retail businesses transition from TDM to VOIP.
When he’s not working, Ted enjoys home improvement projects, coaching soccer and spending time with his lovely wife and three beautiful daughters. As a family, they love Disneyland and can often be found exploring the park.
Elias joined the Televergence team in 2006 as NOC Tech 1, a role in which he reviewed and escalated trouble tickets. For more than a decade, Elias has overseen the conversion of incoming vendor rate sheets into the proper format for uploading into varied switch systems. In this current role, Elias is responsible for customer service inquiries, troubleshooting and problem resolution. As the primary point of contact for managing the customer interop process for VOIP provisioning, Elias handles toll-free orders and manages inbound and outbound number porting through the Somos ROC.
Elias lives and works by his self-engrained philosophy, “Anyone can look at the obvious and spin their wheels. I prefer to start from the bottom and work my way up, researching all possibilities to provide an excellent and lasting resolution to any issue or trouble ticket that is presented.”
In his free time, Elias enjoys drawing, but his absolute favorite past-time is online gaming. He also recently discovered his passion for custom website design. When he’s away from the office, you may find Elias at the nearest comic convention with friends and family.