“Somewhat satisfied” with their current Tier 1 carrier, this prospective customer was NOT actively shopping but did have occasional voice quality issues. They were referred to Televergence as the referral source was confident that Televergence could substantially lower their outbound usage and access charges. Actual total monthly savings average $5,500.00 (55%).
Of all carriers who were approached, Televergence was the only one who designed a cost-effective, custom solution for them. Service was turned up within a couple of weeks and tested for almost a week before some traffic was moved. Within the first month, the customer moved 100% of their traffic to Televergence.
While rates and products are competitive, Televergence ’s C-Level account management and customer service as a competitive advantage provide customers with direct access to the CTO, CEO and a dedicated Customer Success Manager. This is the value proposition and solution that is largely responsible for the company’s 30 years of success and average length of customer at 14.7 years.
This contact center customer performs market research and polling for major national organizations. Although they were testing with another VoIP carrier; due to the inferior results using the carrier-provided Cisco 5300, which they had no access to, this was not perceived as a feasible solution.
The customer’s current access to the carrier’s network was via 20+ T-1/PRI circuits. Their monthly spend during peak seasons averaged $10,000.00: approximately $6,000.00 (60%) in usage costs and $4,000.00 (40%) in access charges.
Replacing the T-1/PRI access with two (2) cost-effective, custom-configured Cisco 5400 Routers WITH customer access eliminated the customer’s $4,000.00 (40%) access costs. Their current 20-50 meg IP access through their LEC provided sufficient bandwidth access.
There have been no trouble tickets to date, and the customer’s owner and IT leadership consider Televergence to be contact center experts. In addition to the $4,000.00 (40%) access cost savings, Televergence has saved the Customer an additional 25% on their usage costs.
Televergence Solutions www.televergence.com, is a telecommunications carrier with expertise in contact center technology and operations. They have a fully staffed, U.S. based Network Operating Center (NOC) and maintain an on-premise TDM to SIP conversion capability for legacy call center platforms. Their Solutions Portfolio includes high capacity connectivity, Inbound Toll-Free, and Outbound Long-Distance services. Televergence offers solutions for businesses with existing contact center technology, as well as those building a new contact center.
For firms that want to initiate inbound toll-free customer support or outbound long-distance for research or telemarketing, Televergence lets them evaluate the benefits of its services without making a long-term commitment. Clients can test a variety of solutions to better define system requirements.
For businesses that have contact center systems like Dialogic, Acculabs, Brooktrout, Nortel, Avaya, and/or Asterisk (to name a few), Televergence can add capacity without having to end-life systems. Televergence contact center inbound toll-free and outbound long-distance services can run alongside legacy systems and augment their capacity.