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(800) 706-5199

sales@televergence.com

Televergence

Televergence

Long Distance & Toll Free Service Specialist

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Software Defined Telephony Network

Toll-Free & Long Distance Specialists

Televergence Solutions developed the concept of a Software Defined Telephony Network (SDTN) that allows continuous improvement and enhancement based on customer feedback and requests. Each call that transits our network is treated as a single telephony flow. As it is picked up on the edge of our platform, it is tagged and monitored for both signaling and media variances.

Unlike many carriers, we retain copies of full Session Initiation Protocol (SIP) signaling packets which allows extensive reporting. We monitor for customer and carrier level interoperability issues that negatively impact call performance; i.e., dropped calls and call failures. Every call that touches our network also proxies media through our switch, where we apply and log media statistics including Mean Opinion Score (MOS) and Quality of Service (QoS) metrics. This provides the ability to perform post and real-time analysis of degraded audio streams and media failures

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Inbound Toll-Free and Outbound Long Distance


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Televergence

Toll-Free & Long Distance Specialist

(800) 706-5199

sales@televergence.com

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  • How Are We Different?
  • Are We a Good Fit?
  • Who We Are
    • Convey Channel Press Release
    • Core Values
    • Giving Back
    • Your Customer Success Team
    • Certified Women’s Business Enterprise
  • Success Stories
    • Improved Call Quality
    • Reduced Cost
    • Toll-Free
    • TDM to VoIP Conversion Program
  • Testimonials
    • Agent Partner Testimonials
    • Customer Testimonials
  • Solutions
    • Toll-Free
    • Contact Center
    • SIP Trunking
    • Network
      • Software Defined Telephony Network
      • A Mature IP Network Design
  • Blog

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